Bridgestone Australia Ltd

Bridgestone privacy policy

Your privacy is important

This privacy policy outlines how the Bridgestone group of companies (us or we) collects, uses and discloses personal information as required by the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (Privacy Act) and the credit reporting provisions contained in Part IIIA of the Privacy Act.

The Privacy Act (and this privacy policy) does not apply in respect of the collection, use or disclosure of information contained in employee records held by us where the collection, use or disclosure is directly related to a current or former employment relationship between us and an employee.

The kinds of personal information we collect

We collect and hold personal information about customers, franchisees, job applicants, staff members, contractors and other people who come into contact with us (you).

The kinds of personal information we collect may include your name, address and other contact details, which of our products you have purchased, credit and debit card details, details relating to your vehicle and maintenance (including registration numbers) and information obtained when you use our website, including which of our pages you have accessed.

If we provide you (or an entity related to you) with credit, we may also collect and hold credit information and credit eligibility information about you. Without limitation, this may include credit reports, identification information, consumer credit liability information (e.g. details of amounts payable to us and the terms of the relevant credit), information relating to payments made, default information and payment information.

Manner and purpose of collection of personal information

We will generally collect personal information about you directly by way of forms and other documents submitted to us by you, correspondence you provide to us and telephone calls/meetings with you.

Occasionally, we may collect personal information about you from third parties. For example, we may collect personal information about you from other tyre and service centres or credit eligibility information about you from credit reporting bodies (CRBs) if we provide you (or an entity related to you with credit).

We will only use personal information for the following purposes unless otherwise required or permitted by law:

• to provide you with the best possible service in supplying you with tyres and other products and inspecting, servicing and maintaining your vehicle;
• to provide you with marketing materials in relation to offers, specials, products and services we have available from time to time;
• if you are a job-applicant or a potential contractor, to assess your suitability and (if successful) engage you and to assist with administering your employment or contract; 

• if we are providing you (or an entity related to you) with credit, to assess your creditworthiness (or the creditworthiness of your related entity which is receiving the credit);

• for our internal management purposes, to manage our relationship with you and to manage the payment and recovery of amounts payable to us by you; and 

• for other purposes which are reasonably necessary in connection with our normal functions and activities.

If we are unable to collect personal information relating to you, we may be unable to provide you with the goods or services you require or continue our relationship with you.

Disclosure of your personal information

We may disclose personal information about you to the following types of entities if required in connection with the purposes listed above: 

• Bridgestone group of companies
• our franchisee(s);
• other tyre and service centres;
• our contractors, consultants, advisers, associates and related entities;
• any industry body, tribunal, court or otherwise in connection with any complaint made by you about us;
• if we are providing you (or an entity related to you) with credit, CRBs, trade insurers and businesses assisting us with providing credit;
• if you have provided us with referees to assist with a credit application, a job application or the assessment of a potential contract between you and us, the referees you have provided; and
• other entities with your consent or as permitted or required by law. 

We may disclose the kinds of personal information mentioned above to overseas recipients such as our parent company or our affiliates/related entities located in Japan, Singapore, Thailand or New Zealand.

If you fail to make a payment to us as and when due or commit a serious credit infringement we may disclose details of such events to CRBs. A CRB may use such information in reports given to other credit providers to help assess your creditworthiness. You have certain rights to request that CRBs do not use credit reporting information about you if you believe on reasonable grounds you have been or are likely to be a victim of fraud.

The CRBs we deal with include Experian Information Solutions (http://www.experian.com.au), Veda Advantage (http://www.veda.com.au/) and Dun and Bradstreet (http://dnb.com.au/). Copies of their privacy policies dealing with how they manage credit-related personal information can be found on their websites

How we hold personal information

We hold personal information in paper form and electronic form. We have in place steps to protect the information we hold from misuse, interference and loss and from unauthorised access, modification or disclosure.

How to obtain access to your personal information

You may obtain access to personal information which we hold about you by contacting us using the contact details set out below. When you request copies of your personal information held by us we will endeavour to provide you with such personal information as soon as reasonably practicable.

We may require you to verify your identity and specify what information you require. There may be occasions when access to personal information we hold about you is denied. Such occasions would include where release of the information would have an unreasonable impact on the privacy of others.

Accuracy and completeness of personal information

While we will endeavour to ensure that the personal information collected from you is up to date, accurate and complete, we will assume that any personal information provided by you is free from errors and omissions. You may request that we update or vary personal information that we hold about you using the contact details set out below.

How to make a complaint about a breach of your privacy rights

If you are of the view we have breached the APPs, the Privacy Act, or any related privacy code in dealing with your personal information, you may make a complaint by writing to us using the contact details set out below and we will endeavour to provide you with confirmation as to how we propose to deal with the complaint as soon as reasonably practicable.

If you are not satisfied with our response to your complaint, you may make a complaint to the Office of the Australian Information Commissioner by visiting the following website and following the steps: http://www.oaic.gov.au/privacy/privacy-complaints.

Direct marketing communications

From time to time we may use your personal information to provide you with marketing materials in relation to offers, specials, products and services that we have available. If you would not like to receive direct marketing materials from us you may notify us using the contact details set out below.

If requested by us, a CRB may use credit reporting information about you to assess whether you may be eligible to receive direct marketing communications from us (i.e. pre-screening). You have the right to request that CRBs do not use credit reporting information about you for this purpose.

Cookies

A cookie is a data file that a website transfers to your computer. This enables the website to track the pages you have visited. A cookie only contains information you supply. It cannot read data on your computer. Our website uses cookies. You can set your browser to refuse cookies, however, this may mean you are unable to take full advantage of our website.

Anonymity and pseudonyms

You have the option of not identifying yourself or using a pseudonym when dealing with us unless we are required by law or a court/tribunal to deal with individuals who have identified themselves or it is impractical for us to deal with you if you have not identified yourself.

Variation of privacy policy

We may vary the terms of this privacy policy from time to time to take account of new laws and technology, changes to our functions and activities and to make sure it remains appropriate.

Contact details

Please direct all complaints and queries in relation to your privacy to: Privacy Officer, Bridgestone Australia Ltd. Level 1, 196 Greenhill Road, Eastwood SA 5063 (e-mail address: headoffice@bridgestone.com.au).

The Bridgestone group of companies consists of:

• Bridgestone Australia Ltd. (ACN 007 516 841);
• Bridgestone New Zealand Limited (NZ Company Number 74645);
• JLK Holdings Pty. Limited (ACN 003 489 290);
• Bandag Manufacturing Pty. Limited (ACN 000 520 687);
• Blackstone Properties Pty. Ltd. (ACN 008 568 858);
• Quality Tyre Sales Pty. Ltd. (ACN 008 678 377);
• Redstone Properties Pty. Ltd. (ACN 008 585 706);
• Whitestone Properties Pty. Ltd. (ACN 007 955 142); and
• Tony's Tyre Service Limited (NZ Company Number 2092678) 

General Disclaimer

The material in this website is for informational purposes only.

All of the information on this Website is believed to be accurate and reliable, however, Bridgestone Australia Ltd. assumes no responsibility for any errors appearing in the information. Further, Bridgestone Australia Ltd. assumes no responsibility for the use of the information provided. If you are going to rely on this information, it is highly recommended that you verify your results by contacting a Bridgestone store.

Do not rely on the text contained on this website if the precise language is important for your purposes.

Terms of Sale

These Terms

These terms apply in any contract of supply of goods or services made between us as supplier and you as buyer. Placing an order with us will constitute deemed acceptance by you of these terms. We may change these terms without notice to you before we accept your order.

These terms prevail over any terms put out by you, unless we agree in writing.

No employees, agent or contractor of ours may vary or add to these terms without the prior written authority of our Managing Director.

Goods and Services

We may alter our range of goods or services on offer without notice to you.

Goods we offer ex-inventory are subject to our prior sale to other buyers.

Orders

An order you give us is subject to our acceptance and we may decline an order.

We reserve the right to supply an order in full or only in part.

You may not cancel an order, nor delay delivery, once we accept your order unless we agree.

Prices

We will invoice all orders at our current prices, which may alter without notice to you.

Delivery

Delivery times are estimates only and we do not guarantee a particular delivery date or time.

We may charge a delivery surcharge of $5.00 plus GST per tyre on any order comprising 3 tyres or less.

We may deliver goods by instalment, but if we fail to deliver a particular instalment by a date specified for delivery, you are not entitled to rescind the contract.

We will make goods available to you at our store nearest you. At your expense, you may cause the goods to be transported from our store to your premises. All carriers from our store will be your agents only.

Where goods are consigned by us to you, the goods are delivered to you when placed on the transport vehicle.

A claim for shortages in delivery must be in writing received by us within 14 days of dispatch from our store.

Title and Risk

Goods remain our property until you pay us the price in full for all goods we have sold to you. Until that time you are to hold our goods for us as owner and, if we require it, you are to store those goods in a way that they can be identified as our goods.

Risk in the goods passes from us to you on delivery.

If Chapter 4 of the PPSA would otherwise apply to the enforcement of a security interest arising in connection with these Terms, you agree the following provisions of the PPSA will not apply to the enforcement of that security: sections 95, 96, 121(4), 125, 130, 132(3)(d), 132(4), 142 and 143.

Notices or documents required or permitted to be given to Bridgestone for the purposes of the PPSA must be given in accordance with the PPSA. You waive the right to receive any notice under the PPSA (including notice of a verification statement) unless the notice is required by the PPSA and cannot be excluded.

You consent to Bridgestone effecting and maintaining a registration on the PPSA register (in any manner Bridgestone considers appropriate) in relation to any security interest contemplated by these Terms and you agree to provide all assistance reasonably required to facilitate this. You agree to pay all fees and charges associated with Bridgestone making such registrations. You must notify Bridgestone at least 14 days before you change your name, Australian Company Number or Australian Business Number.

In this clause 22:

a reference to goods includes proceeds and commingled property when the context permits. The goods will include 'other goods' as classified under the PPSA;

paid means receipt of cash or cleared funds by Bridgestone in full satisfaction of the Amounts Owing;

PPSA means the Personal Property Securities Act 2009 (Cth) and any regulations made pursuant to it;

the following words have the respective meanings given to them in the PPSA; account, ADI account, commingled, control, proceeds, register, registration, security interest and verification statement.

To the extent permitted by section 275 of the PPSA, you and Bridgestone agree to keep these Terms and all information related to them confidential and to not disclose that information to any person except where the disclosure is required by law (other than section 275(1) of the PPSA).

Payment

You must pay us the price of the goods or services on delivery unless we have approved extended terms of payment. If payment is overdue, we may charge you interest at our banker's highest current overdraft interest rate from the date of default until we receive payment.
Alternatively, in the case of default, we may enter your premises and retake possession of the goods concerned and then credit you our estimated re-sale value of those goods less our costs. You will indemnify us in relation to any costs incurred by us in the exercise of such rights.

In addition, if payment is overdue we may cancel or suspend delivery of other goods or services yet to be delivered to you.

You may not deduct from the price any set off, counter claim or other sum unless we agree in writing.

You must also pay to us an amount equal to the Goods and Service Tax (GST) on the goods at the prevailing rate at the time of paying the price of the goods.

Returns

You may return goods to us only with prior written consent and at your expense. We will credit returns only where goods are received back by us in good condition. If you return goods to us because of your ordering mistake or for some reason other than the goods being defective, we may charge you a surcharge of 10% of the GST exclusive price of the goods plus any applicable GST.

Consumer Rights

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and to a compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

In addition to those rights, we will repair or replace or give you an allowance for defective goods which directly result from a manufacturing defect (materials or workmanship) in our goods, if we receive both the defective goods and written notice of the complaint together with a properly completed and signed claim form within 5 years of manufacture. You are to pay the cost of returning the defective goods to us. If the defective goods have already been used, we may choose not to replace them but to give you an allowance toward your purchase of replacement goods based on our estimate of the percentage wear of the defective goods when we receive them. If we replace or give you an allowance for defective goods, then the defective goods become our property. If we reject a claim we may dispose of the goods after 30 days unless you request us to do otherwise and at your expense. As Bridgestone Australia Ltd. has the exclusive rights to import Bridgestone brand tyres and tubes for passenger, light truck, truck and bus, industrial and agricultural vehicles into Australia, tyres purchased from other sources do not carry performance or other warranty. This may also include Bridgestone brand tyres and tubes that are not manufactured for use in Australian conditions.

If goods or services we supply are not of a kind ordinarily acquired for personal, domestic of household use or consumption, then the liability for breach of a condition or warranty of supply is limited to:

in the case of goods:

the replacement of the goods or the supply of equivalent goods;

the repair of goods;

the payment of the cost of replacing the goods or of acquiring equivalent goods; or

• the payment of the cost of having the goods repaired.
• in the case of services:
• the supplying of the services again; or
• the payment of the cost of having the services supplied again as we may decide.

We do not give any other warranty or condition of our supply.

Product Recall

if we decide to voluntarily recall any goods, then we will be responsible for the costs of transport, repairs or replacement for the goods recalled.

Our Remedies

If you breach any contract with us, or if you are an individual and commit an act of bankruptcy under the Bankruptcy Act, or if you are a company and become an externally administered body corporate under the Corporations Law, we may (in addition to our other rights) suspend or terminate any other contract with you by giving written notice to you. You are still to pay us for goods or services already delivered under the contract in question.

In addition to those rights, if you default or become insolvent we reserve our rights as seller under the Sale of Goods Act of the relevant jurisdiction.

Jurisdiction

All contracts between us shall be deemed to be made, construed and to be enforceable in and according to the laws of the State of South Australia and by mutual consent to be subject to the exclusive jurisdiction of the Courts of South Australia.

Privacy

You must observe the Privacy Act if it is applicable in respect of all personal information and indemnify us against all loss, cost, expense, damage or liability suffered if you breach this clause.

Terms of Use

Please read the following terms and condition carefully before using this site, and use this web site managed and maintained by Bridgestone Australia Ltd. ("Bridgestone") only if you agree to the following terms.

Browsers

The contents on this web site are developed to work, unless otherwise specified, with the following browser software:

Microsoft Internet Explorer 9.0 or newer versions

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Apple Safari 5.0 or newer versions

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Display resolution:

Best viewed in resolutions greater than 1024x768 pixels.

We make reasonable efforts in the development, display and movement of contents. If you find malfunction, please contact us by clicking on “Contact Us.”

Disclaimer

Please refer to Site Disclaimer

Copyrights and trademarks

The contents posted on this site (copy, visual, sound, programs, logos, etc.) are protected by copyright laws or related regulations of each country throughout the world, and treaty provision. It is prohibited by law to copy or convert any of the contents without the right holders’ consent except for any private use or for use allowed otherwise expressly by laws. If you would like to publish the contents on this site in magazines, books or CD-ROMs, you are required to obtain the prior written consent of Bridgestone. Please contact us. “Bridgestone” and any Bridgestone product or service names are trademarks or registered trademarks of Bridgestone Corporation. If you wish to use these trademarks, a separate contract with Bridgestone is required. Other product names and company names mentioned herein may be also trademarks or registered trademarks of their respective owners.

Links to other web sites

This site may contain links to third-party web sites. Those sites are independently managed and maintained by such third-party corporations or individuals. Bridgestone does not control those linked sites.

Bridgestone holds no responsibilities for any loss and damage caused by using any web sites that are linked to our site. Please use the linked web sites by agreeing on the terms provided by each web site.

Bridgestone offers links to these third-party web sites for your convenience only, and we do not recommend the use of these sites, any products and or services appeared on and or offered by these sites.

Additionally, these links do not suggest that Bridgestone holds any special affiliations or associations with the corporations or individuals managing or maintaining these sites.